General FAQs

How can I contact Back2Health360?

Head straight to the Contact Us page for full details.

What is Back2Health360?

Back2Health360 is a Sport Health and Wellness Practice situated in Townsville (North Queensland). We’re an Official ON Shoes retailer

PAYMENTS

What payment options do you accept?

We accept PayPal only. The payments are encrypted and processed securely by the payment gateway. Back2health360 does not store any customer credit card details.

I’m having trouble paying

If you’re having trouble paying by your PayPal account, we suggest you try again.

If you’ve double-checked all your details and the payment is still being declined, please Contact Us.

Do the prices include tax?

All product prices on Back2health360 include 10% GST (Australian Goods and Services Tax) when viewing prices in Australian Dollars. If you select a different currency from the list at the very top of the page, prices displayed in the selected currency will NOT include tax.

AUSTRALIAN CUSTOMERS

The 10% GST applies to all orders delivered within Australia and its territories. Australian customers are issued with a tax invoice showing the GST amount once their payment has been confirmed.

INTERNATIONAL CUSTOMERS (Not used at this stage)

Orders with a delivery address outside of Australia and its territories are exempt from Australian GST. On the Order Confirmation page, which is the last step of the checkout process, the GST is removed to reflect the final order price without tax.

However some orders may incur taxes and duties applied by Customs in the country where the order is being delivered to at the time the order reaches that country. Any extra taxes and duties incurred by the respective Customs authorities are the responsibility of the customer and may need to be paid to Customs, the delivery courier or postal office before being able to receive the parcel.

If you require further information about your country’s taxes and duties, please contact your local Customs office directly or check their website.

To comply with Australian export regulations, Back2health360 retailers are required to declare the exact value of all items ordered and to mark them as dutiable ‘merchandise’. Retailers are also prohibited by law from marking the order as a ‘gift’, even if the order is placed with the intention of sending it as a gift to the recipient.

What currencies do you support?

Prices on Back2health360 can be viewed only in Australian Dollars.

Please note that all product prices are based on Australian Dollars. Prices converted into other currencies should only be used as a guide because when paying with a non-Australian currency by Visa, Mastercard or PayPal the exchange rate will differ slightly.

DELIVERY

What countries do you deliver to?

Australia – all products can be delivered to anywhere within Australia.

How much is delivery?

Delivery within Australia is free for a lot of products.

Can I track my order online?

Australia Post and most couriers offer online tracking. When your order is dispatched, you will receive an email from us. If tracking is available with the courier delivering your order, a link and tracking number will be provided by email.

How long do orders take to arrive?

Within Australia, orders to metro areas of capital cities and larger regional centres should generally arrive within 1-2 business days with an express service or 1-7 business days with a general service after being dispatched. For more remote locations it may take up to 10 business days, depending on the location.

RETURNS & EXCHANGES

Can I return or exchange items I’ve bought?

Yes, of course. All purchases are covered within 14 days of receipt as part of our returns and exchanges policy. Full details can be found in the “Returns” tab on every product page.

What do I do if there’s a problem with my order?

Use the Contact Us page and you will receive a response the same business day.